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A new home owner is going to have stress over the move and the settling process. Regardless of how positive the experience actually is, the home owner is going to be stressed. They have to unpack and find new places for all their belongings and the sudden realization of being unsettled is stressful.
When the new home owner goes to turn on the dishwasher and it doesn’t function, or the furnace will not come on, their stress levels go up. Suddenly there is only one person that they can focus on to blame and that is their agent. The agent may have already lost their opportunity for repeat business or referrals. They will now receive bad word of mouth advertising and there is nothing worse for their business.
The job of a real estate professional is not to just sell a home. It is to put themselves in a buyers position and with their inside expertise, help them make a transition with little or no speed bumps.
When agents provide coupons for their clients, it’s a nice service but it doesn’t really help if the water heater is leaking and the buyers were unaware of the problem.
We highly recommend that all homes bought receive a home inspection. This is the first step toward a positive experience for everyone. The buyer can be prepared for the problems ahead or have the defects fixed before they move into their new home. The strongest agents often do not allow the buyer to decide whether or not they should get an inspection. They state that it is a complete sellers’ disclosure and is the only way to have an un-biased understanding of the condition of the home. Even the most beautiful homes have defects and often a home owner will not even know that there is significant rust on their air conditioner coils. There are often items that were incorrectly repaired and the seller of the home may be unaware of the defect.
When you package a quality home inspection with a quality home warranty; the new home experience is that much better.
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